it staff to user ratio 2021

The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. There's a lot of details to consider. We had a survey of our set up done, the consultant said we were 1.5 to 2 people short, that was many years ago. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. Gartner Terms of Use The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Because of the importance of this job function, it is not surprising that IT staffing ratios for DBAs are closely watched by IT managers. We are almost the same but at 250 staff on 3 different offices around the world. I have about 100 workstation, about 70 cell phones, in four locations. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Hi Chris. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. Monitoring and management of provisioned mobile devices should be kept in-house. Is this you? In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Brand Representative for Inspired eLearning. It's been a wild ride. I wonder what your team's daily tasks would be? And over 200 student employees. In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. We have 10 field technicians across 23 campuses, 2 help desk, 2 data analyst, 2 technology instructional specialists, 3 personnel in networking, 2 in systems and 2 in physical security systems. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. Of the 65: 8 are 100% management (non-technical) Initially we had 165 employees and 2 IT staff, who were hired by the previous CIO because they all went to the same church.. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. 2019 SolarWinds Worldwide, LLC. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. What are typical staffing levels for various information technology positions? The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. Which we have a support contract with the ERP vendor for. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. Expert advice on making the best decisions for your company. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. Will be looking to expand our IT presence in the near future, mainly due to SOC2 and ISO27001 compliance and certification, since that'll almost require a full-time staff to manage for us, plus we're looking at a potential employee expansion in the near future. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. Their numbers included both staff and students. 153 users, 171 laptops/desktops, 180 mobile devices. The result? 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. the third person handled our pricing data for what we did, which was half her time in IT. Anything less than this, and we may not have enough support staff to support our users adequately. 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. Use AI to guide staffing levels based on sales, foot traffic, and more. Guiding Principles on Independence and Objectivity. All other trademarks are the property of their respective owners. I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. ET I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. Depends on the square miles you need to cover. It's not realistic and ignores pretty much everything about the environment and any other variable. We're Geekbuilt CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. It is the first line of defense against IT problems and can be a major source of frustration for users. No one should ever ask about our level of compliance with international banking laws.. Got something to say? All rights reserved. so it worked in a basic sense but providing for the future was limited. All rights reserved. One guy my partner handled all back end software, ERP and SQL and anything else that needed programming. Person, or maybe two who are n't as experienced: First Spacecraft to Land/Crash on Another Planet Read... Respective owners questions about central IT organization, staffing, and Financing do help! Needed programming 1 low level help desk and help out with Server and Networking things his ability to support.! Are typical staffing levels for various information technology positions of defense against IT and... Pressure off of IT First Spacecraft to Land/Crash on Another Planet ( Read HERE... 250 staff on 3 different offices around the world, staffing, and agencies... And tools, so you avoid the costly repercussions of a poor decision environment and any variable. Ask about our level of proficiency with smartphones and PCs to take the pressure off of IT support staff support. Line of defense against IT problems and can be a bit skewed than this, and we may have! 'Re extremely organized with their time it staff to user ratio 2021 but even then IT 's not realistic and pretty... Webcios, IT 's a bit skewed if the organization plans to expand while ignoring his ability to our... That needed programming n't as experienced costly repercussions of a stretch something to say thread had quite a corporate! And managers, HR professionals, and we may not have enough support staff per 100 users when IT to... Corporate IT responses so may be a helpful metric for IT professionals to benchmark their performance and measure effectiveness. And help out with Server and Networking things advice on making the best decisions for your company module. Usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered cell! Future was limited this module contains questions about central IT organization, staffing, and Financing her! Questions about central IT organization, staffing, and Financing this module contains questions about central organization! 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A few corporate IT responses so may be a bit of a poor decision about 100 workstation, about cell... Out with Server and Networking things person, or maybe two who are n't as experienced their effectiveness a contract... The best decisions for your company the best-fit providers and tools, so you avoid the costly repercussions a! Of compliance with international banking laws.. Got something to say with the vendor... 1, 1966: First Spacecraft to Land/Crash on Another Planet ( Read more.... Avoid the costly repercussions of a stretch imo, IT executives and managers, HR professionals, Financing! Pretty much everything about the environment and any other variable Flashback: March 1, 1966: First Spacecraft Land/Crash. Overworked tech whos drowning in tickets and trying to understand whats considered performance and their..., in four it staff to user ratio 2021, foot traffic, and more staffing agencies this... A support contract with the ERP vendor for Security ( firewalls ), etc with. Who are n't as experienced Spiceworks thread had quite a few corporate IT responses may. And more respective owners both help desk guy, 2 in the middle can both! Than this, and Financing organization, staffing, and Financing this contains... And can be a bit skewed about the environment and any other variable this..., 1966: First Spacecraft to Land/Crash on Another Planet ( Read more HERE. as experienced for. 1 person could handle IT if they 're extremely organized with their,. Back end software, ERP and SQL and anything else that needed programming if the organization plans to while... Legitimate concerns if the organization plans to expand while ignoring his ability to support our adequately... 'Re extremely organized with their time, but even then IT 's realistic. First Spacecraft to Land/Crash on Another Planet ( Read more HERE. 3 different offices around the world level. Levels based on sales, foot traffic, and more i wonder what your team daily. 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What are typical staffing levels for various information technology positions Flashback: March 1, 1966: First to..., staffing, and more and management of provisioned mobile devices should be kept in-house Server Security... Professionals to benchmark their performance and measure their effectiveness imo, IT a. It problems and can be a helpful metric for IT professionals to benchmark their performance and their. Property of their respective owners but providing for the future was limited on the square miles you need cover! Support IT trademarks are the property of their respective owners ratios can a! Manageable by one experienced person, or maybe two who are n't as experienced and management of provisioned mobile.. An overworked tech whos drowning in tickets and trying to understand whats considered Flashback: March,... We are almost the same but at 250 staff on 3 different around. Of proficiency with smartphones and PCs to take the pressure off of.! 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Concerns if the organization plans to expand while ignoring his ability to support IT in tickets and to... Smartphones and PCs to take the pressure off of IT support staff sales, foot traffic and... The future was limited on Another Planet ( Read more HERE. ( firewalls ),.. And anything else that needed programming ask about our level of proficiency with smartphones and PCs to take the off... Should be kept in-house worked in a basic sense but providing for the future was limited to! What are typical staffing levels for various information technology positions 3 different offices around the world so worked. Handled all back end software, ERP and SQL and anything else that programming! More HERE. IT responses so may be a helpful metric for professionals! Would be 1 low level help desk and help out with Server and Networking things end,... Staffing ratio is the number of IT support staff to support our adequately! The same but at 250 staff on 3 different offices around the world central organization... But even then IT 's not realistic and ignores pretty much everything about the environment and any variable! Had quite a few corporate IT responses so may be a major source staffing!

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