donna reneau dispatcher apology

Reneau responded. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. Donna Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' call at 4.38am . I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. She says the vehicle is now moving in the water'. Birds of a feather really DO flock together! Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. She worked in Fort Smith, Arkansas as a 911 dispatcher. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. The content produced by YourTango is for informational and educational purposes only. We are no longer accepting comments on this article. (Facebook/Fort Smith Police Department) An emergency dispatcher who told a drowning woman to "shut up" and callously yelled at her before she died has been reportedly cleared of any wrongdoing. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. "I do forgive her, even though it's hard," said Rebeca. UPDATE: FORT SMITH, Ark. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. The comments below have not been moderated. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. They're not going to get themselves in danger just because you put yourself in danger'. A . I dont want to die, she said. 5NEW Why Fort Smith Dispatcher Resigned; City Leaders Weigh In on Shocking 911 Call, A local Black barbershop honors the community, Arkansas Governor Sanders signs executive order aiming to change foster care, More clouds Wednesday with storms by Thursday, Storm warning fatigue | Alerting Arkansas, A lot of promises were broken to the third shift, She wanted to bring up the idea of possibly having a system where a dispatcher can have a "distress break" after they take a high-stress call, She wanted to bring up on her most recent incident, she felt really good that Chief Baker personally reached out to her to check on her after the traumatic incident. 5 Debra's last moments were captured in a chilling 22-minute phone call Credit: Facebook Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. Furious motorist is fined 650 after council worker paints disabled bay around his parked car. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. Woman Killed While on Phone With 911 About Man Roaming the Streets With Sledgehammer: Report, Black Man Detained by Cops After White Woman Calls 911 Because He Stared at Her, 5-Year-Old Boy Tells 911 He Wants Pizza, Cops Oblige, 911 Call After Woman Is Attacked by Gator: Her Right Hand Is Almost Chewed Off. During the 22-minute-long call at 4.38 am, Stevens repeatedly told the emergency worker that the water was rising up past her chest and had filled up the inside of her SUV. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. The dispatcher told her to "shut up" & "Well, this will teach you. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . When we are unsuccessful, it hurts.". 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. By: News 9. Unfortunately, in the process, she got trapped by flash flooding. FORT SMITH, Ark. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. We call for the investigation and criminal prosecution of Donna Reneau for her crimes of negligence and ignoring this woman's pleas for help as she drowned in her vehicle in the flood waters. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. Stevens, 47, drowned as she begged Reneau to send someone to rescue her. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. 5.00am: 911 call is disconnected between caller and dispatch. As Stevens began to panic, Reneau's responses . Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. 'Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Reputation management expert reveals why it doesn't just happen to How did Russia lose HALF of its 45,000 elite paratroopers in just seven months? Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. I'm going to drown! There were other factors that contributed to what went wrong. Donna Reneau had put in her two weeks' notice and was working her final shift as aFort Smith Police Department dispatcher. Reneau does not face any criminal charges in Stevens' death. Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. Reneau said she realized she should not have said some of the things she did.. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. Stevens, 47, drowned as she. She's a former 911 dispatcher who used to save lives with her calls daily. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. "And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. To know you have helped someone that needed it gives you a great feeling. U.S. FOX News. Debra Stevens did die. She had submitted her two-weeks' notice in early August. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. Operator Donna Reneau took that call at 4:38am. Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. The Fort Smith Police Department is currently conducting an internal investigation concerning first responders response time and to see if Reneau did what she was supposed to do. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. 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Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. I need to you to listen to me and This will teach you next time dont drive in the waterI dont see how you didnt see it, you had to go right over it.. Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. She's under water now'. Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. Unfortunately, in the process, she got trapped by flash flooding. Next, read about the boy who called 911 on his parents for making him eat a salad. She told 911: "Please help me, I don't want to die! She begged for the dispatcher to send help and said she was scared. She intentional inflicted pain on another human being. Operator Donna Reneau took that call at 4:38am. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. I don't know why you're freaking out.". She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Reneau, a five-year veteran of the department, was working her final shift that Saturday morning. This story was reported from Cincinnati. Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? This material may not be published, broadcast, rewritten, or redistributed. Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. The dispatcher then apologized to her while laughing, she stated. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. He suggested that perhaps Reneau underestimated the urgency of the call. Reneau scolded her for not being more careful and for not knowing the area. She's a former 911 dispatcher who used to save lives with her calls daily. "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. Reneau could be heard telling Stevens to stop crying and calm down. Responders begin trying to get to vehicle, donning life vests and ropes. A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. Stevens later drowned. Stevens eventually drowned. Please consult your doctor before taking any action. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. However, the dispatcher was not found to have done anything that would warrant her termination, police said. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. By Rebecca Jane Stokes Written on May 24, 2020. Every police officer on duty is busy on other calls. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. 2023byTango Publishing Corporation All Rights Reserved. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. 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