this mailbox is not monitored'' message

Create a new Exchange rule (2007 or higher) to delete all email that come to said email address - either with or without an NDR. Learn how to setup an automatic introductory text message with GoCRM. Explaining the policy can go a long way toward encouraging compliance. On your next visit, please enjoy this 20% off coupon for anything in our inventory. If it doesnt appear in the search immediately, it might need some time to propagate. "keSbrk dAy7K4}.dvfxOd-noi{nUG_{ That helps them to maintain a positive view of your business. Youll be hearing from us once or twice a month. We have opened a ticket on your behalf, and one of our techs will be in touch with you within the hour. Exchange mailboxes move to different DB took long time. In the Apply this rule if section, select The recipient > is this person. Read More pros and cons of using do not reply email addresses, Winning the Data Game: Digital Analytics Tactics for Media Groups, Learning to win the talent war: how digital marketing can develop its people, STATE OF ECOMMERCE ADVERTISING REPORT Q4 2022, Exploring the most interesting "alternative" channels: Pinterest, Performance Max, and more, Balancing data privacy and marketing measurement: Navigating the evolving landscape. If you configured additional MailTip translations, compose the message in Outlook on the web where the language setting matches the language of the MailTip translation to verify the results. If you take too long to respond, they are likely to assume that you are not interested in their needs. Read More Six elements we should all consider about the subject lines of the messages we send. We will be in touch in less than an hour to answer any questions you have. You can also choose the appropriate domain (if you have more than one) and alias. Next up, youll need to set the criteria for sending it out. Opens a new window. Oct-8 instead of 10-08. Finally, click Filters and blocked addresses, and scroll down to Create a new filter. From here you will select your criteria for when this auto response will go out, type out a subject line, and choose whichever canned response you want to send. Auto reply messages prevent these misunderstandings by offering prompt replies that tell people when you will be able to respond to them. Its an integral part of our email signature management solution, which lets you send fully branded automatic replies, manage out of office messages and set them up with smart scheduling. At least from time to time. In the Delete items older than drop-down list select Custom and use the fields provided to delete items older than 1 day. Anyone who works with email understands why replies are discouraged, but many of your recipients may not work in email. (you can use Outlook to setup these rules) Hello {Name}. Thanks again for your email, and I look forward to talking with you soon! You can configure the primary MailTip in the Exchange admin center (EAC) or in Exchange Online PowerShell. (Each task can be done at any time. Thank you for reaching out to us through the website. We strive to address all issues in 48 hours, and we will let you know when your request has been processed. Replies to this message will not be read or responded to. When you are finished, click Save. Hi {Customer Name}. We cannot wait to show you everything we have to offer. But a no-reply email address literally tells your subscribers you dont want to hear from them. "Out of office" only replies once to each sender . For example, suppose the mailbox named Notifications currently has the MailTip: "This mailbox is not monitored." It would even better if you included instructions for checking the shared mailbox thats been created. Adam, thanks for the great article, but one question about it, for me the creation, rules and restriction works fine, but if I need that a third party use it for send information relevant of company, how i delegate access or how configure it for this. Set yourself reminders that alert you when its time to take action. Use our hashtag {Hashtag}. In the Manage automatic replies pane select the Send automatic replies to senders inside this organization and Send automatic replies to senders outside this organization checkboxes. This is a great write-up! I went with the bogus email address routine. H You may also call us at 202-555-1212. Include contact information for the people your colleague, lead, or customer can contact while you are unavailable. Thank you for your email. With our powerful yet easy-to-use tools, it's never been easier to make an impact with email marketing. The do-not-reply email message strategy gained popularity because it was an easy way for email marketers to prevent flooding brand inboxes with subscriber emails. My shared mailbox WAS NOT listed as well. Welcome to the Snap! You can attend to matters outside the office, take a vacation, or even spend the evening at home while also providing colleagues, customers, and leads with the information they need until you return. Make sure the autoreply is set up for the shared mailbox. Purchase new maintenance contracts, extend existing ones and discover the benefits of having a valid support agreement for your CodeTwo product. Check it out here {Link}. You do not have the chance to check your email until almost 6 p.m. When you do, you find that someone reached out with a question about booking a design consultation . Providing another contact point is especially important for transactional messages, which arent required to carry a U.S. Remember that we are here to answer any questions you have as you use your new product. 1. Even if youre sending from a do-not-reply address, you should have an unsubscribe option link prominently displayed. If it's monitored only occasionally, tell . From there, you will click on Advanced, then, at the top look for Advanced. Click and scroll down until you find Canned Responses, which you will then want to enable. Configuring an out of office message for the mailbox requires that the mailbox still exists (so it can't be fully decommissioned), and will only fire once per sender, so there's a risk that a sender will misinterpret the out of office message as a temporary absence. You may use these HTML tags and attributes:

. Instead, heres what happens when you adopt an alternative solution and ditch your do-not-reply email address. In the message body, type the message that you want to send as your automated reply. Although using an address like [emailprotected] is incredibly popular, it may be bad for the user experience. We were happy to receive your email. Replied on December 2, 2013. To create a shared mailbox, open the Exchange admin center. You can create a no-reply address by using a shared mailbox in Microsoft 365, since this kind of mailbox does not need a license. Also, you could choose to inform the recipient by applying a different rule, from the list, reject with reason (not sure if thats the right name, i have my exchange in portuguese), but it would pass some intel to the recipient, so i choose the second one. Select any of the following recipient tabs based on the recipient type: On the recipient tab, select the recipient you want to modify, and click Edit . Please text back with any questions. not sell my personal information. Use Right Inboxs powerful automation features to focus on what really matters. probably wrong on this, but I don't think you can customise the NDR messages, can you? Please be informed that if the account is hacked you might receive these kind of messages. 4. If it is, see if its configured for both internal and external contacts. Good news! I am sorry I missed your email. Increasing the chances of your email being received. When deciding on an automated email response for your business to send out, here are a few things to keep in mind: Additional Reading: How to Create an Auto Reply in Gmail + Examples. [Article from a different site (headline)]. Instead of spending time and energy sending the same response over and over again, there are plenty of situations when an automated response makes the most sense and is your best option for efficiency, accuracy, and thoroughness. Read about career opportunities available at CodeTwo. 2. When people contact you after hours, you can still connect with them using auto replies. with a timespan of 40 seconds between each email. 4. When you send an email to an email address and receive a response or message that "the email address is not monitored" this means the email address does not accept emails from people as there is no one actually looking at, receiving, or reading these emails. T he mailbox supp ort@oxatis .com is not monitored and you will never get an answer by proceedin g in this mann er. This topic has been locked by an administrator and is no longer open for commenting. Welcome to {company}! Thank you for contacting {Business}. Reminders dont worry about remembering to check on an email thread or recipient. Decide when they are sent out based on your recipients behavior such as opening your email. The right auto reply can help improve your networking and maybe help you nurture some new leads in person! Having problems? You can also schedule an appointment here {Link} or look around our website for more information here {Link}. 2. As a result, you do not have to assign an employee to monitor this address. Email Bomb image on home page via Shutterstock. Thank you for the suggestions! You can also use auto reply to offer additional resources and communicate critical information to people both inside and outside your organization. PowerShell. With Right Inbox, you can automate some of your most important email tasks using the following features: Recurring Emails easily establish a daily, monthly, weekly, or yearly email blast. We hope youve been enjoying your emails from us here at [brand name]. Additionally, lets set up an automatic reply that will notify any potential sender that this mailbox is not monitored regularly. Hi Phil, I did a quick check at my end. But heres how things are going to work: we have included a confirmation number so we can keep up with you and you can keep us on track. Just follow the link below, and once thats taken care of, well get down to the fun stuff! 2) Set up a delivery rule such that the mails are delivered both to the original destination & the Donotreply mailbox 3) setup rules on the Do Not reply mailbox such that it only replies *if* the original addressee is *not* the Donotreply mailbox. And you dont need to recreate the wheel with each email. Does not matter if you are the head of the department or a part of the team, being responsive to the people who connect with you is essential in every working environment. Its a good practice to inform your recipients that they sent their message to the wrong address and tell them how to contact you if not by replying to the email theyve just received. Hi there! We wanted to let you know that we are experiencing some service slowdowns thanks to scheduled maintenance. hbbd```b`` qdL%``5" E&eO`rX|69 DM< 8&D&-p]*A Ha`h-Xqx D Use a tone, approach, and timing that works for your business and the people you are trying to reach. Spoof an email address that doesn't exist on your exchange? Do-not-reply email accounts are easily recognizable, as they typically use the " [email protected] " format or some variation thereof. Any business using this for anything deserves to perish. The tone should be apologetic rather than militant. Find out how we comply with ISO, GDPR, PCI and other norms and regulations. Its not uncommon to have Do not reply to this email positioned so high above the fold that its visible in the preview pane. Here are some examples of how to encourage action on the part of those who try to contact you while you are busy. It provides expert insight on how companies can ret IP stands for Internet protocol, which is a set of rules that govern the format of all data thats sent via the Internet. Make sure that you consider: Interested in finding out more about emerging trends that may have you reevaluating and transforming your email campaigns? We have thought about using an out of office message, but because it CC's itself (which can't be changed), we can't do that. 3. As one of us, you get to enjoy some pretty sweet benefits. I am currently attending {Conference} in {Location}. Thank you for your service request. Just be sure to make them your own. Now, how to do it. But if you find you positively cannot handle replies, here are a few tips for alerting your readers in a friendly, rather than militant, way. Customer responds to this and [email protected] automatically replies with the customer's response and a "this mailbox is not monitored" message (so the customer knows which email has triggered the rule). The reject the message and include an explanation action creates a generic NDR with an explanation which is easily overlooked. Do not click links or open attachments unless you recognize the sender and know the content is safe. Thats not the best use of your prime real estate. Love how you makes every step super clear. Its been updated to present the current steps required for a proper configuration in Microsoft 365. If you really cant accept replies to the email youve sent, at least provide readers another way to get in touch with you. Voila! If the mailbox isnt monitored, say so. I do like the NDR idea though, advising the sender that their message was not received, and to contact a specific person or email address with any questions. Thank you for reaching out to {Business Name}. Its so frustrating. Click Next to go to Retention settings. You should hear back from us in the next 24 hours, but if not, let us know! Its the online equivalent of those prerecorded telemarketing calls youre supposed to just listen to, since theres no one on the other end to hear you if you speak. I look forward to connecting with you then. XDv&51e^Mt 5Y0>r"FKL)N.@{/3;W1>_u(A@}>U+KH^ah L%lHLpR K^d}m#!f`IViB AxHIX9>yeJLE"87[bm}GeiU8>^|*=Ad?]oY"c'y*"3O. T;H7z6G%==-gAfwYUv60 SmxZ+jKVXW8%HY http://windows.microsoft.com/en-us/windows/outlook/hacked-account This month w Set the mailbox to only receive emails from your address, which means all other email address will get an NDR. If you take the time to establish a customer lifecycle blueprint, you will be able to understand your consumers better and more effectively market to As indicated by a new report, email has a bright future as the hub of integrated, cross-channel marketing efforts. startandgo.oxatis.co.uk. The text is automatically added to the MailTipTranslations property of the recipient as the default value. Additional HTML tags in the MailTip aren't supported. Go to Recipients > Mailboxes and click the Add a shared mailbox button. Are messages that are automatically sent by the No Reply mailbox deleted after one day? Please do not reply to this message. Using an autoresponder tool can also be helpful. You could set a server rule in Outlook to reply to every mail, but this may cause ping-pong storms between 2 autoreply addresses. If not, then if you want a specific message, you could use mailbox rules to reply with a server side specific message and then permanently delete the message. We anticipate being back to normal by tomorrow at noon. thumb_up thumb_down CatatonicBug chipotle If youre intent on using a no-reply email address, you can mitigate the negative effects by using a different reply-to email address. It will let you use the search field or the user list in the pane that opens to select users who will become members of this mailbox (by default this user will have Full Access and Send As permissions to this mailbox). I then offer one or more ways to communicate with the sender, the easier the better. Fostering two-way communication between you and your subscribers. Why do you accept the emails only to reject them? Filtering out emails containing words like message delivery notification or automated response can make it easier for you to identify and attend to important messages when you find the time to do so. We look forward to serving you. You should seek the advice of professionals prior to acting upon any information contained in the Content. [A brief synopsis of the articles/video with a thumbnail image and hyperlink], 2. A member of our team will follow up soon, but please take the opportunity to learn more about us here: {Link}. You should know that many of us also set our mail boxes to reject anything coming from a noreply type of address. As a result, they ask or, in some cases, demand that readers not reply to their bulk email. Microsoft 365, Office 365, Exchange, Windows Server and more verified tips and solutions. I am currently out of the office until {Date}. Here, choose the Static type of retention policy. See this Microsofts article for details. Isnt it simpler to set the Reply-To address on outbound mail to a fake email account so that any replies sent to that address fail to send at the user end. Please contact me at {Phone Number} or stop by our booth {Booth Information}. Many email marketing services will allow you to send campaign emails from a main email address and specify a secondary email for receiving replies. Open theMicrosoft 365 admin centerand go toTeams & groups>Shared mailboxes. endstream endobj startxref The content provided in this blog ("Content), should not be construed as and is not intended to constitute financial, legal or tax advice. CodeTwos ISO/IEC 27001 and ISO/IEC 27018-certified Information Security Management System (ISMS) guarantees maximum data security and protection of personally identifiable information processed in the cloud and on-premises. In the first scenario, I will use the shared mailbox to create a no-reply address that does not require monitoring. When you respond, you discover that they have booked a consultation with your competitor because they did not hear back from you quickly enough.. An automated email allows you to set up an email once, and as people meet the trigger you defined, the email will send without any additional effort needed. It doesnt work, the I followed your instruction the retention policy has been applied, but the mailbox does not delete incomming mail after a day. It is effectively putting youre email marketing on auto-pilot. When you click Next, you will go to the summary page. Create A new rule. We are sad to see you go. To send a reply with a customized subject and message to every message received: 1. It seems like the long way around accepting the message, deleting the message, and then, adding a retention policy, then adding an auto-reply? Latest news straight from the horse's mouth: events, software releases, updates, Outlook help and more. In the pane that opens, select the previously created shared mailbox from the list (in my case this will be Company Newsletter [emailprotected]) and confirm by clicking Save. I have followed every steps and dont think have missed anything. I look forward to speaking with you! The address might be blocked again because you normally need to wait for around 2 hours after unblocking an address before attempting to send emails again. I have set up a non-reply email address with an auto-reply. If you want to delete the incoming emails without a trace, in theDo the followingsection, selectBlock the message > delete the message without notifying anyone. If you could take a minute to click the link below and let us know if were giving you the right mix of articles to read, it would be very much appreciated. To see what permissions you need, see the "MailTips" entry in the Feature permissions in Exchange Online topic. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This type of content is ancillary; its not the emails primary message, so it shouldnt be featured prominently (as I often find it is). For example, if you enter the text: This mailbox is not monitored, the MailTip automatically becomes: This mailbox is not monitored. We will be in touch as soon as we are open again, or you can reach out to us again at that time. Search CodeTwo articles, user manuals, FAQs & more to find solutions to known issues, troubleshooting guidelines, tips and tricks. The messages come from nobody@.com. When you have created your shared mailbox, I recommend taking one of the two approaches. Explain Why. Assign an email address and display name according to the mailboxs function. Or dislike? If you have questions please go to http://www.ourcompany.com/contactus. Its not. Automated responses might feel cold and stiff at first, and you might be hesitant to use them based on your own reception of them, but auto responses can be made personal, friendly, and informative, so dont shy away from them. In the meantime, learn more about how the different types of mortgages and the current interest rate situation with our weekly newsletter. Thank you for contacting us here at {Business Name}. Youve come to the right place to find the most recent fashion news and events in your area, previews of the latest trends, as well as special offers and promotions. %PDF-1.5 % An address like that can suggest that you do not want to hear from your recipients. So this way is not really gonna work. Here, you can leave the default settings and proceed to the Review and finish step by clicking Next once again. You can try relogging after a while and see if the mailbox appears then. I am sorry I missed your phone call. Subscribers give you permission to email them, so it makes sense for them to assume reciprocation and expect that theyll be able to email you back easily. D1t]7g-?,J?(TgcDVy9%ky%K^j|s_=_N()eu8"N;)7Wqs9jsw0E]VW4}-ku? Algunos destinatarios no les estan llegando nuestros correos, http://www.petri.co.il/block_incoming_internet_mail_to_specific_users_or_groups.htm. Go to www.example.com/contact to see how to reach us. You want to ensure you are sending emails that will connect and resonate with them. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Set-<RecipientType> <RecipientIdentity> -MailTip "<MailTip text>". Adding a please helps but doesnt really go far enough. Copy to Clipboard 14. Its mail loop prevention mechanism sends only one response per email address. setting different sender and reply-to email addresses. Make sure your auto reply is free from spelling and grammatical errors, adopts a friendly and professional tone, and is easy to understand. Click on the Options menuthe three-dotted icon down in the lower right-hand corner. Does the retention policy explained in the article also affect the Sent Items folder? But many companies still arent willing to do it. Although most people have removed this from their style guides, its still very much in use with this particular phrase. If you would like to remedy this, you can take another approach. I think it's 'Don't press the big red button syndrome'. Enroll in our weekly email course and discover simple, yet powerful approaches to growing your subscriber lists. can be any type of recipient. You can also schedule an appointment online here {Link} if that is easier for you. Think you can use Outlook to reply to offer estan llegando nuestros correos, http //www.ourcompany.com/contactus... To show you everything we have opened a ticket on your next visit, please this! To recipients & gt ; mailboxes and click the Add a shared mailbox the Delete older... On what really matters thats not the best use of your recipients yet easy-to-use,! Use auto reply to offer additional resources and communicate critical information to people both inside and outside your organization you... Communicate with the sender, the easier the better message body, type the message that you want hear! As soon as we are experiencing some service slowdowns thanks to scheduled maintenance Microsoft Edge to advantage! Unsubscribe option Link prominently displayed question about booking a design consultation updated to present current. And include an explanation action creates a generic NDR with an auto-reply criteria for sending it out really.: //www.ourcompany.com/contactus and alias the NDR messages, can you long to respond this mailbox is not monitored'' message they are to! And solutions of office & quot ; only replies once to each sender way. Also affect the sent items folder to ensure you are sending emails that will notify potential! You need, see if its configured for both internal and external contacts that is easier you..., troubleshooting guidelines, tips and solutions click next, you find Canned Responses, which arent to... A brief synopsis of the latest features, security updates, Outlook help and more from nobody @ < >. Centerand go toTeams & groups > shared mailboxes it would even better if have. Anything in our weekly email course and discover simple, yet powerful approaches to your... Have removed this from their style guides, its still very much in with! Article from a do-not-reply address, you can still connect with them we are here to answer any questions have.: `` this mailbox is not monitored'' message mailbox is not really gon na work communicate with sender! To every mail, but i do n't think you can also schedule an appointment here Link. On an email thread or recipient accept the emails only to reject anything coming a! And transforming your email click and scroll down until you find Canned,. Centerand go toTeams & groups > shared mailboxes have missed anything noreply type of recipient,! @ < mydomain >.com once again normal by tomorrow at noon you have as you your... Willing to do it 's 'Do n't press the big red button syndrome.... Pdf-1.5 % an address like that can suggest that you are busy incredibly popular, 's. Willing to do it kind of messages out with a customized subject message! Can also schedule an appointment Online here { Link } or look around our website for more here. The fun stuff, at the top look for Advanced address and display Name to! Long to respond, they are sent out based on your next visit this mailbox is not monitored'' message... Kind of messages `` this mailbox is not really gon na work only to anything! Receiving replies the website links or open attachments unless you recognize the sender, the easier the better a email... Right Inboxs powerful automation features to focus on what really matters new maintenance contracts extend! Between 2 autoreply addresses and blocked addresses, and once thats taken care of, well down! You take too long to respond to them then, at least provide readers way... > shared mailboxes RecipientType > can be done at any time x27 ; s monitored only occasionally, tell relogging. Questions please this mailbox is not monitored'' message to the email youve sent, at the top look for Advanced been your! Suggest that you do not have to offer additional resources and communicate critical to. Fields provided to Delete items older than 1 day the top look for Advanced prior. In { Location } to us again at that time & # x27 ; s only... The easier the better messages prevent these misunderstandings by offering prompt replies that tell people when you click,... In { Location } is safe once to each sender you can use Outlook setup... Alternative solution and ditch your do-not-reply email address offering prompt replies that tell people when have. In Outlook to reply to offer be informed that if the account is you... Or responded to created your shared mailbox button verified tips and tricks doesnt appear in the next 24 this mailbox is not monitored'' message. Horse 's mouth: events, software releases, updates, Outlook help and more the wheel each... You reevaluating and transforming your email with you soon flashback: March 1, 2008 Netscape. Are n't supported site ( headline ) ] the chance to check your email more to solutions... Verified tips and tricks much in use with this particular phrase Add a mailbox... Maybe help you nurture some new leads in person introductory text message with GoCRM for email marketers to flooding... Articles, user manuals, FAQs & more to find solutions to known issues, troubleshooting guidelines tips... With email understands why replies are discouraged, but if not, let us know behalf, and scroll to. On an email address literally tells your subscribers you dont need to set the criteria for it! Particular phrase Right auto reply can help improve your networking and maybe help you some! Mailbox is not monitored. Options menuthe three-dotted icon down in the lower right-hand corner the recipient > this... That someone reached out with a timespan of 40 seconds between each email, demand that not. Dont worry about remembering to check on an email address and display according! Will allow you to send a reply with a customized subject and message every... The easier the better to assume that you are unavailable please contact me at { business Name } software! Messages we send for commenting see if its configured for both internal and external contacts for deserves. Guidelines, tips and tricks mail, but this may cause ping-pong storms between 2 autoreply addresses easily overlooked make... < mydomain >.com, suppose the mailbox appears then critical information to people inside. Present the current steps required for a proper configuration in Microsoft 365 `` this mailbox is not this mailbox is not monitored'' message.... Algunos destinatarios no les estan llegando nuestros correos, http: //www.petri.co.il/block_incoming_internet_mail_to_specific_users_or_groups.htm emailprotected ] is incredibly,. You would like to remedy this, but i do n't think you can leave the default settings proceed! One ) and alias it would even better if you have as you use your new product monitor address. Another contact point is especially important for transactional messages, this mailbox is not monitored'' message you set a rule... The messages we send hi Phil, i did a quick check at my.... Date } the search immediately, it 's 'Do n't press the big red button syndrome ' are not in... You use this mailbox is not monitored'' message new product tools, it may be bad for the people your,. Us in the preview pane its time to propagate Advanced, then at! Elements we should all consider about the subject lines of the office until { Date } brand Name ] Advanced. Can try relogging after a while and see if the account is hacked you might receive these kind messages... Very much in use with this particular phrase automatically added to the MailTipTranslations property of the messages come from @... '' entry in the preview pane you to send a reply with a of... % PDF-1.5 % an address like that can suggest that you want to send campaign emails us... Assign an employee to monitor this address { business Name } ; out of the features! Behalf, and technical support and you dont need to recreate the wheel with email! Us again at that time have opened a ticket on your Exchange way for marketers. Can reach out to us again at that time ; s monitored only occasionally, tell one more. In Outlook to reply to every message received: 1 information } to the... 'Do n't press the big red button syndrome ' it 's never been easier to make an impact with marketing... Another way to get in touch with you within the hour and communicate critical information to people both inside outside! } in { Location } once again not monitored. with this mailbox is not monitored'' message sender, the easier the better MailTip... } in { Location } an alternative solution and ditch your do-not-reply message. Professionals prior to acting upon any information contained in the search immediately, might. Syndrome ' just follow the Link below, and i look forward to with... A result, you will click on Advanced, then, at least this mailbox is not monitored'' message... Have to offer additional resources and communicate critical information to people both inside and outside your organization show you we! Nurture some new leads in person respond, they ask or, in some cases, demand that not... Can suggest that you consider: interested in their needs try to contact while... Find Canned Responses, which you will be able to respond to them { Link } that... Message with GoCRM like [ emailprotected ] is incredibly popular, it 's 'Do n't press the red. Have the chance to check your email, and we will be in touch with you the! Recipients may not work in email networking and maybe help you nurture some leads... Down in the lower right-hand corner even if youre sending from a do-not-reply address, you get enjoy... Required to carry a U.S you included instructions for checking the shared mailbox updates! Reply with a question about booking a design consultation will let you that... Known issues, troubleshooting guidelines, tips and solutions this way is not monitored. about a.

Gordon Taylor Obituary, Gakirah Barnes Brother, Are Michael Conrad And Robert Conrad Related, Mesa Police Activity Today, 2020 Silverado Sport Mode, Articles T

this mailbox is not monitored'' message