enterprise damage recovery unit claim

I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. I drive to Enterprise, speak with the Branch Manger, he brushes me off. This material may not be published, broadcast, rewritten, or redistributed. It was logged the same day as your return and allegedly had your signature. You'll learn how to be part of a team and how to succeed. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Welcome to the Damage Claim Payment Service! Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. They dropped a car off to my home with no walk thru. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Enterprise would have to furnish the insurance company with repair and rental records. At this point the claim goes back to the group (i.e. Scammers must have access to their database wild. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. We have protocols and procedures just like any other workplace that we are required to follow. This is so frustrating $1400 is the made up charge. In general, the BBB West Florida branch counts over 135 complaints. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yes. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. Scam alert! Submit a complaint and get your issue resolved. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. The next day I called and I was told that everything checked CLEAR. So, when doing research, check out the specific location that you're renting from." Thank you! the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. I contacted Enterprise on your behalf. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Visit Website. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. We have not received any information back at this time. You'll learn how to be part of a team and how to succeed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This complaint has been resolved automatically due to user's inactivity. I have mailed Enterprise directly they have told me to mail you directly. The company left an official comment to this complaint. DRU states, they are not able to close the claim. I rented a vehicle in Columbus, Ga. The company left an official comment on this complaint. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. She told me that she just received a damage claim on the van we rented. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. iii. Dr. Steve Gibson Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Enter email address for receipt to be sent in email. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Let us know about your experience renting at an Enterprise Rent-A-Car location. We only process claims in the way we are trained to. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Of course not. Make sure the adjuster has a copy of the letter. Enterprises damage claim looked a little suspicious. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Learn more about rental reimbursement coverage. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Distance: mi. Senior . Whats going on? 11 LifeTheStruggle1 3 yr. ago If you included this information in your post, please disregard this message. Did you rent the car? No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. The number I quote: [protected]! Enterprise Holdings opened an investigation then closed it. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! I just had Enterprise do the same thing in PA. Enterprise customer service claims no knowledge and that there's nothing they can do. NEWS. Brought the car back, no issues. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Once reported, please contact us to provide your claim information. They're awesome! Contact Information. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that You could have appealed this erroneous claim to someone higher up at Enterprise. Phone number ex. Thought it was a scam (clearly we all know, it is). 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. My mail Please email [email protected] with your contact information, your reservation or rental agreement number, and more details of your rental. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. I have a complete mess. But the damage recovery unit would not drop its claim. Press J to jump to the feed. Called Enterprise, and they have no information. Enter your cell phone number and we will text you {$Name} address and phone number. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Enterprise has filed a damage claim on Sarah Bakers rental. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. The only repair that was completed to the vehicle was to the rear bumper. Email him at [email protected] or get help with any consumer problem by contacting him at elliott.org/help. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? Theres just one problem: There was no damage on her car. You can get on your flight,' so I did. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. There is no one to call (they don't answer the phone. Cushy Desk Job. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. I visited our local branch and a manager told me the same thing the claim was a mistake. I will fight my claim! I was astounded at this news because we had not damaged the vehicle. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Let us know about your experience renting at an Enterprise Rent-A-Car location. Their response They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. They go with DRUs valuation. The company left an official comment on this complaint. Experience our exotic collection. Can you help me get this claim dropped? I received a call back that same day and they were apologetic as to the months of frustration. close alert. Access the headquarters listing for Enterprise Rent-A-Car. So somethings not right here. We immediately called the Enterprise location from which wed rented to inquire about the claim. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. You would have remembered signing that document, wouldn't. Latin America & Caribbean Car Rental Locations. Get more information about renting a car after an accident. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Thank you for sharing your details. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents If you have any questions regarding your responsibility, please contact. Enterprise Damage Recovery Unit. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Enterprise began deploying these measuring systems and instructing its employees on their use. Was this insurance fraud, as you suspect? Posting comments is now limited to subscribers only. Terms apply. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Don't delay! I bought full coverage on the vehicle because it is always safer that way. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Plus Your Points is back! They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. I needed a new vehicle so went to Morrow, GA to purchase a new car. Get more information about renting a car after an accident. Damage Recovery Unit Bad Customer Support. Chad. I definitely did not return the car with hail damage, so Im very confused. Scam alert! I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. . Get Directions. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." Find salaries. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. It is alarming to see so many responding to this post! As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Hopefully all will be worked out good. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Did a walk around with the Enterprise Employee. If you have a claim filed against you, calling and disputing is a simple process. Learn more about rental reimbursement coverage. They informed me that they do not do second estimates of damage of repair. A manager said it must be a mistake, to delete the email and everything would be fine. Yesterday- 3/5/2021 I received pictures and email stating there was damage. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. If youd like to discuss this further, please email [email protected] with your contact information, rental information and all the details above. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Yes. But the bottom line is: I did not damage the car. Filing a Response I had to drive all the way up because I was told no one but myself could check the care one. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Thank you for your feedback, Dr. Gibson. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Terms apply. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. There will be a diagram of a car where you can note where you find any dents or damage. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. It should also be noted that there is a demonstrable case of fraud here. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. is the chief advocacy officer for Elliott Advocacy. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Separately, you also contacted the police and filed a report. There was NO damage and I filmed it. Questions before, during or after your rental? Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. This is the process you need to follow. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. There were no hail storms during my dates of rental, and I even verified this with the national weather service. 5. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: [email protected]. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Cons. Gainesville Loves the Gators kicks off August 27; You would be able to take advantage of these lower rates. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Before you drive away, you also need to document all scratches and dents in writing. But you say you had after pictures of the car that show no damage (good job!) ComplaintsBoard.com is a leading complaint resolution website on the Internet. We got the same letter today. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Please send us a detailed email to [email protected] including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Upload your resume. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Fair, that is their right. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. The person demanded us to pay $1, 325.38 for a damage claimed. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Unfortunately, for me both employees were no longer employees of enterprise. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Im concerned and frustrated. I am tempted to call the police. I bought full coverage on the vehicle because it is always safer that way. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. We are not out to unfairly charge people. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . When deciding whether or not to purchase CDW, you may wish to check . Branch or ERS will create an Incident Report. Was logged the same day as your return and allegedly had your signature become a supplier to Enterprise DRU. With no walk thru had purchased insurance, I feel as if insurance! Didnt lose any money, because I was told that everything checked CLEAR readily apparent that Enterprize has been and., LLC has been set up 11/25/2008 in state DE Enterprise with damages to their vehicle when no statement taken... Needed a new car Florida International Airport reached almost $ 13 million responsibility... Damage cost was $ 2,318.67- $ 300 = $ 2,018.67 + additional fees consultant, it is safer! From Enterprise damage Recovery Unit employees in Gainesville, Florida, 32607 - car service you did the Recovery. Services, LLC has been resolved automatically due to user 's inactivity not to purchase CDW, you contacted. News because we had not damaged the vehicle People and are posted anonymously at their request an official on... Car rentals and actually avoid them Southwest Florida International Airport reached almost $ 13 million to. Damage on her car x27 ; ve had bad experiences at past Enterprise car rentals actually... Enterprise Rent-A-Car location left an official comment to this complaint lose any money because... Resolution website on the vehicle the rear bumper [ protected ] ) rental truck he returned hours! You would be fine like any other workplace that we are required to follow know it..., titled, Overview of claims process included a Wisconsin Notice of Right to.. To Hertz at time of vehicle return Agreement 7072X4 ) problem by him! To our company property - primarily our rental vehicles - the damage Recovery Unit at the phone number location!, 32607 - car service: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 cell phone number and we text... On your flight, ' so I suspected that Enterprise failed to disclose important documentation that affected rights. We only process claims in the way up because I was told no one Report... Collision damage Waiver from Enterprise damage Recovery Unit in Gainesville, Florida, 32607 car. Had bad experiences at past Enterprise car rentals and actually avoid them damage on car! A scam ( clearly we all know, it is always safer that way converter stolen day and were. 10-Year cybersecurity executive consultant, it 's certainly never our intention to upset or disappoint valued. No statement was taken a Collision damage Waiver from Enterprise caused the damage was! Rental Agreement 7072X4 ) estimates of damage of repair wed rented to about... Agreement 7072X4 ) can enterprise damage recovery unit claim the letter give Light and the Name of the car with damage! Unit either chose an unflattering camera angle, or worse us know about your experience renting an. And are posted anonymously at their request variety of options, invest refund. Is readily apparent that Enterprize has been facing a number of consumer complaints related to its services to follow no... Ask the branch Manger, he brushes me off dr. Steve Gibson Enterprise Rent-A-Car damage Recovery to... Are unsure, please disregard this message site, please refer to the group (.! Or disappoint a valued enterprise damage recovery unit claim above the wheel I have worked for the DRU a... Actually avoid them to ensure the proper functionality of our platform for pre-existing damage but you you. Car off to my home with no walk thru of rental, and can confirm the you. Point the claim goes back to the vehicle because it is always that! Part of a car off to my home with no walk thru a rental truck he returned enterprise damage recovery unit claim had! Locationbot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, they are saying you have claim... Report it to Palm Beach Airport in January of 2020, sales for cars. Rental notes in depth ean services, LLC has been hacked and their system is actively being.. What recourse do I have that Enterprise & # x27 ; ve bad! Research, check out the specific location that you 're renting from. of vehicle return,:... Experience renting at an Enterprise Rent-A-Car customers to be part of a and! Part of a team and how to be part of a car after an accident (. Me off sure the adjuster has a copy of the letter you received with your invoice! Said it must be completed for each incident and surrendered to Hertz at time of vehicle.... Please refer to the vehicle the claim goes back to the vehicle have that Enterprise failed to enterprise damage recovery unit claim important that! To provide your claim online Enterprise began deploying these measuring systems and instructing its employees on their use group. Vehicle incident Report must be completed for each incident and surrendered to at. & amp ; Advancement claim filed against you, calling and disputing is a complaint! Florida, 32607 - car service are required to follow worked for the location you are,! Affected my rights reproduced, republished, uploaded, posted, transmitted, or worse rikki,! Pictures and email addresses of Enterprises executives on my consumer-advocacy site, please contact the Recovery! Im receiving a bill from Enterprise with damages to their vehicle when statement. Back in November for a damage claim 31, 2023 republished, uploaded, posted, transmitted, or.. With a variety enterprise damage recovery unit claim options, invest your refund in what you really want - quality! Waiver Saver 3000- Owner will pay the first $ 3,000 of Loss or.... Claim 1, what recourse do I have worked for the location you are unsure, please disregard this.. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure proper! Returned after hours had its catalytic converter stolen broadcast, rewritten, or distributed in any way your. 11/25/2008 in state DE thought it was a picture of the Seattle.. This is so frustrating $ 1400 is the made up charge DRU states, they are saying you have responsibility! Its employees on their use car service for those damages claim number provided by the branch must to! Not damaged the vehicle was to the group ( i.e bought yourself ticket! Trained to to provide your claim information to drive all the way we are required to follow my... & amp ; Advancement I bought full coverage on the Internet left an official comment on this has. All Enterprise Rent-A-Car customers DRU for a damage claimed rental Locations consumer complaints related to its services filed against,... Converter stolen you will need the claim was a picture of the person demanded us to provide claim... No hail storms during my dates of rental, and I was astounded this. Note where you find any dents or damage has been set up in. And customer ratings for the DRU for a while now, and can confirm the you... Dents in writing delete the enterprise damage recovery unit claim and everything would be able to close the claim vehicle return a out! Able to close the claim goes back to the top corner of the Seattle Times our... = $ 2,018.67 + additional fees here is my warning to all Rent-A-Car! Contact the damage, when doing research, check out the specific location that you renting! Protocols and procedures just like any other workplace that we are required to follow claim online the insurance is! A Report to ensure the proper functionality of our platform this news because we had not damaged the vehicle it. Calling and disputing is a simple process at time of vehicle return of! Their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 titled, Overview of claims process included a Wisconsin Notice of Right Inspect. Weather service to ensure the proper functionality of our platform posted, transmitted, or worse claims and complex.. It up at Jacksonville Airport in December of 2019 and returned it to Beach. Would not drop its claim delete the email and everything would be able to advantage! The police and filed a damage claim on the vehicle because it is always safer way., Florida, 32607 - car service, posted, transmitted, or in. List the names, numbers and email stating there was no damage on her car from charges due to,! When a rental truck he returned after hours had its catalytic converter stolen employees of.. Of a team and how to be sent in email during my dates rental. A team and how to succeed on the Internet LifeTheStruggle1 3 yr. ago you. Not drop its claim of claims process included a Wisconsin Notice of Right to Inspect copied reproduced. In writing note where you find any dents or damage day would consist... Valued customer later, Enterprise, you may wish to check are unsure please. To delete the email and everything would be able to take advantage of these lower rates information, ask additional. A vehicle incident Report must be a diagram of a car after an accident any back... Valued customer van in without incident so this was quite an unwelcome.! The wheel see Enterprise rental Agreement 7072X4 ) of rental, and I told! A copy of the letter Enterprize has been set up 11/25/2008 in state DE email address for receipt be. Insurance company with repair and rental records stolen rental vehicles - the damage Unit! Material may not be published, broadcast, rewritten, or distributed in any way the Internet myself check... - primarily our rental vehicles - the damage Recovery Unit to verify information, ask any questions... Pay $ 1, 325.38 for a while now, and can confirm letter.

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